These Terms and Conditions govern your use of the website www.lumialab.eu (the “Site”) and any purchases made from Lumia Lab (“we”, “us”, “our”). By accessing our Site or placing an order, you agree to be bound by these Terms and Conditions.
Please read them carefully before purchasing.

  1. 1. About Us

    Lumia Lab is a UK-based supplier of research products intended strictly for laboratory and research use only.
    Contact email: info@lumialab.co.uk
     

    2. Eligibility and Intended Use

    By placing an order with Lumia Lab, you confirm that:
    • You are at least 18 years of age
    • You are a qualified researcher or purchasing on behalf of a research facility
    • All products purchased are for laboratory and research use only
    • Products are not intended for human or animal consumption, diagnosis, treatment, or medical use
    We reserve the right to refuse or cancel orders where these conditions are not met.
     

    3. Product Information

    We make every effort to ensure product descriptions, specifications, and pricing are accurate. However, we do not warrant that descriptions are error-free.
    All products are sold for research purposes only and must be handled by appropriately trained personnel in suitable laboratory environments.
     

    4. Orders and Acceptance

    All orders placed through the Site are subject to acceptance and availability.
    We reserve the right to: – Refuse any order – Limit quantities purchased – Cancel orders due to pricing errors, stock issues, or suspected misuse
    Order confirmation does not constitute acceptance until payment has been successfully processed.
     

    5. Pricing and Payment

    All prices are listed in GBP (£) and include VAT where applicable.
    Payments are processed securely through third-party payment providers. We do not store full payment card details.
    We reserve the right to change prices at any time without notice.
     

    6. Delivery

    Delivery times provided are estimates only and not guaranteed.
    Risk of loss passes to you upon delivery. Please inspect your order upon receipt and notify us promptly of any issues.
    Delivery details and charges are outlined on our Delivery & Returns page.
     

    7. Returns, Refunds, and Cancellations

    Due to the nature of our products, returns are only accepted where items are faulty, damaged, or incorrectly supplied.
    Refunds are issued at our discretion and in accordance with UK consumer law.
    Full details are available on our Delivery, Returns & Refunds page.
     

    8. Accounts and Security

    When creating an account, you are responsible for maintaining the confidentiality of your login details.
    We are not liable for unauthorised access resulting from your failure to protect your account credentials.
     

    9. Rewards Programme

    Participation in the Lumia Lab Rewards Programme is subject to additional terms.
    Reward points: – Have no cash value – Are non-transferable – May expire or be modified at our discretion
    We reserve the right to suspend or terminate the rewards programme at any time.
     

    10. Intellectual Property

    All content on the Site, including text, images, logos, and design, is the property of Lumia Lab or its licensors and may not be used without permission.
     

    11. Limitation of Liability

    To the fullest extent permitted by law:
    • Lumia Lab shall not be liable for any indirect, incidental, or consequential losses
    • We make no guarantees regarding research outcomes or results
    • Use of products is entirely at your own risk
    Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
     

    12. Indemnity

    You agree to indemnify and hold Lumia Lab harmless from any claims, damages, or expenses arising from misuse of our products or breach of these Terms.
     

    13. Privacy

    Your use of the Site is also governed by our Privacy Policy.
     

    13. Privacy

    Your use of the Site is also governed by our Privacy Policy.
     

    14. Changes to These Terms

    We may update these Terms and Conditions at any time. Continued use of the Site constitutes acceptance of any changes.
     

    15. Governing Law

    These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
     

    16. Contact Us

    If you have any questions about these Terms and Conditions, please contact us at:
    Email: info@lumialab.eu