This Privacy Policy explains how Lumia Lab (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from www.lumialab.eu (the “Site”).

We are committed to protecting your privacy and handling your personal data in a transparent and
secure manner, in accordance with UK data protection laws, including the UK General Data Protection
Regulation (UK GDPR).

1. Who We Are

Lumia Lab is a UK-based business supplying research products intended for laboratory and research use only.

Company name: Lumia Scientific Ltd
Company registration number: 16971301
Registered Address: 22 Market Place, Poulton-Le-Fylde, England, FY6 7AS
Data Controller: Lumia Lab
Contact email: info@lumialab.eu

 

2. Personal Data We Collect

We may collect and process the following information:

a) Information you provide to us

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Account login details
  • Order and transaction details

b) Information collected automatically

  • IP address
  • Browser type and device information
  • Pages visited and interactions with the Site
  • Cookies and similar tracking technologies

c) Payment information

Payment details are processed securely by our third-party payment providers. We do not store or have access to your full card details.
 

3. How We Use Your Information

We use your personal data to:
  • Process and fulfil orders
  • Create and manage customer accounts
  • Communicate with you about orders or enquiries
  • Provide customer support
  • Send service-related emails
  • Administer our rewards programme
  • Improve and optimise our website
  • Comply with legal and regulatory obligations
Where you have opted in, we may also send marketing communications. You can opt out at any time.
 

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:
  • Contract: to fulfil orders and manage your account
  • Legal obligation: to comply with tax and regulatory requirements
  • Legitimate interests: to improve our services and prevent fraud 
  • Consent: for marketing communications and non-essential cookies
 

5. Cookies

We use cookies to ensure the proper functioning of our website, analyse usage, and enhance user experience.
You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.
 

6. Sharing Your Data

We may share your personal data with trusted third parties, including:
  • Payment processors (e.g. Stripe)
  • Shipping and logistics providers
  • Website hosting and IT service providers
  • Analytics and performance tools
All third parties are required to handle your data securely and in accordance with data protection law.
We do not sell your personal data.
 

7. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.
 

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
 

9. Your Rights

Under UK GDPR, you have the right to:
  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time
To exercise your rights, please contact us using the details above.
 

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
 

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date
 

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@lumialab.eu